Marketing and Communications Manager

Remote

Full Time

Manager/Supervisor

***Clean Energy Credit Union is not hiring in the following states at this time: AK, CA, DC, FL, IL, MD, NV, NH, NY, OR, and WA.***

Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean energy movement.

Primary Purpose of Position:
The Marketing Manager is responsible for supporting the credit union’s marketing efforts, with a focus on email marketing, content creation, and marketing automation. This role involves crafting compelling campaigns, managing blog and content strategies, executing workflows using CRM marketing automation tools, and driving engagement across digital channels. The ideal candidate will bring expertise in campaign optimization, audience segmentation, and performance analysis, along with exceptional writing and storytelling skills. If you’re passionate about delivering measurable marketing results and thrive in a collaborative environment, this is an opportunity to make a significant impact.

Job Description
Essential Functions: Creates and facilitates the execution of a comprehensive content strategy aligned with credit union’s business goals and member needs – including but limited to website content, blog, member resources, clean energy and financial educational materials, presentations and webinars, and advertising. Works with media coordinator on asset development and social media strategy. Optimizes website content to improve organic rankings in search engines to increase interest and traffic. Develops and implements workflows and automations within the CRM to increase usage and adoption of products and services. Collaborates with cross-functional teams to identify opportunities to improve member experience through credit union website, educational & support materials, and direct communications. Develops, executes, and optimizes personalized and segmented email marketing campaigns to drive member engagement and lead conversion. Monitors, analyzes, and reports on marketing campaign performance, applying data-driven insights to implement improvements. Ensures all marketing materials are aligned with the credit union’s brand guidelines and messaging. Works directly with partners to plan and execute marketing campaigns. Actively identifies and organizes participation in various events such as conferences, trade shows, or industry gatherings. Monitor and respond to online reviews across various platforms and develop strategies to enhance overall online reputation. Manage timelines, budgets, and resources effectively to deliver high-quality campaigns on time and within budget. Manages Media Coordinator and freelance positions as needed. Supports credit union staff as needed. Performs other tasks and duties as assigned. Must comply with all credit union policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
	Position Titles That Report to this Position
•	Media Coordinator

	Preferred Job Competencies
•	Exceptional writing, editing, and storytelling skills - with a focus on engaging and persuasive content.
•	Content creation – ability to create content tailored to specific audiences and channels. Experience in developing comprehensive content strategies aligned with business goals.
•	Collaboration – Ability to collaborate effectively with cross-functional teams.
•	Attention to Detail – Ability to document processes thoroughly with a focus on maintaining quality and consistency.
•	Leadership – Identifying opportunities for long-term credit union success and inspiring others to pursue excellence. Balancing the needs of one’s department with those of the greater credit union.
•	Driving for Results – Ability to set and track KPIs and ROI for all marketing activities. Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
•	Data Analysis – Strong analytical skills to interpret campaign performance data and identify actionable insights. Problem solving mindset for optimizing underperforming campaigns and strategies.
•	Earning Trust- Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge.
•	Self-motivated and resourceful with an ability to juggle multiple priorities, handle assignments independently, and work under tight deadlines.
•	Communication - Possessing and utilizing compelling written and verbal communication skills to convey ideas and strategies clearly.
•	Driving Innovation - Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
•	Detailed knowledge of the credit union’s products, services, policies, and procedures.

	Education and Work Experience
•	Bachelor’s degree in marketing, advertising, communication or a related field.
•	2+ years of professional experience in marketing, with a focus on email marketing, content creation, and digital marketing strategies (required).
•	Minimum one year experience in a leadership role
•	Proven experience in content creation, copywriting, and editing across various platforms (e.g., web, email, social media, blogs).
•	Advanced knowledge of content management systems (e.g., WordPress) and marketing automation tools (e.g., Creatio a plus, HubSpot, Marketo).
•	Knowledge of SEO best practices and social media management.

Working Environment/Physical Activities

This job operates in a professional office environment and may be eligible for remote work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Sedentary computer work.
Position is subject to irregular hours.
May require occasional travel to attend off-site meetings and or conferences.
Must be able to lift 35 lbs.
Ability to read, write, and understand English fluently.

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Do you live in or plan to relocate to any of the following states that are NOT eligible for remote or hybrid opportunities with Clean Energy Credit Union at this time?
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Marketing and Communications Manager

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